Privacy policy

1. Information we collect

Depending on how you use Catmi, we may collect:

• account details, such as your name, email address, and sign-in information;
• profile, goals, and health or wellness information you choose to provide;
• chat messages, photos, voice recordings, logs, and other content you submit;
• data you choose to connect from health platforms, devices, or other services;
• device, app, usage, diagnostics, and approximate location information; and
• subscription status and transaction details from payment providers.

2. How we use information

We use information to:

• provide and personalize Catmi's features and recommendations;
• maintain accounts, subscriptions, connected services, and support;
• keep the service secure and prevent misuse;
• understand reliability and improve the product; and
• meet legal obligations and enforce our terms.

3. Legal bases

Depending on the information and purpose, we process personal information to provide the service you request, to meet legal obligations, with your consent, or for legitimate interests such as securing and improving Catmi. Where we rely on legitimate interests, we balance them against your rights and reasonable expectations.

4. Health data and AI

Catmi uses automated systems and AI service providers to process content and generate responses. We limit access and sharing to what is reasonably needed to operate those features. Where explicit consent is required to process health data, we ask for it separately. You may withdraw that consent at any time, without affecting earlier processing, though some features may then stop working. Do not submit information you do not want processed in this way.

5. When we share information

We may share information with service providers that help us run Catmi, such as hosting, AI, analytics, authentication, communications, support, and payment providers. We may also share information when required by law, to protect rights and safety, in a business transaction, or when you ask us to. We do not sell your personal information.

6. Retention and security

We keep information only for as long as reasonably needed for the purposes described here, including legal, security, and operational needs. We use technical and organizational safeguards designed to protect it, but no system can guarantee absolute security.

7. Your choices and rights

You can update some information in Catmi and control connected data sources through the app or device settings. Depending on where you live, you may also have rights to access, correct, delete, restrict, or export personal information, or object to certain uses.

Contact hello@catmi.app to make a privacy request. We may need to verify your identity before completing it. You may also complain to your local data protection authority.

8. International processing

Catmi and its providers may process information in countries other than the one where you live. Where required, we use appropriate safeguards for international transfers.

9. Children

Catmi is not directed to children who are too young to consent to data processing where they live. If you believe a child has provided personal information without appropriate consent, contact us so we can review it.

10. Updates and contact

We may update this policy as Catmi changes. We will post the new version here and update the effective date. Questions or requests can be sent to hello@catmi.app.